Last Updated: 26 January 2026
Privacy Policy for Knoxville Trusted Locksmith
Knoxville Trusted Locksmith is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, the measures we take to safeguard it, and your rights regarding your data when you interact with our services.
By using the services of Knoxville Trusted Locksmith, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Knoxville Trusted Locksmith collects various types of information to provide our services, improve our customer experience, and comply with legal obligations.
1.1 Personal Information You Provide Directly
When you contact us, request a service, or interact with us, you may provide us with personal information, including:
* Contact Information: Your name, email address, phone number, and physical address (for service delivery). * Service Details: Information about the locksmith service you require, such as the type of lock, location of the service (residential, commercial, automotive), access details, and specific security concerns. * Payment Information: If you make a payment directly through our website or over the phone, we may collect billing address and payment card details. However, sensitive payment card information is typically processed by secure third-party payment processors, and Knoxville Trusted Locksmith does not store full payment card numbers on our servers. * Communication Content: Records of your correspondence with us via email, phone calls, or contact forms. This helps Knoxville Trusted Locksmith provide efficient service and maintain accurate records.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain non-personally identifiable information:
* Website Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Device Information: Information about the device you use to access our website, such as device type, screen resolution, and unique device identifiers. * Location Information: We may infer your general geographic location from your IP address. For emergency locksmith services, we might ask for your precise location to dispatch a technician efficiently, but this is always with your explicit consent.
2. How We Use Your Information
Knoxville Trusted Locksmith uses the information we collect for various purposes, including:
* To Provide Services: To schedule and dispatch locksmith technicians, perform requested services (e.g., lock repair, key duplication, emergency lockout assistance), and ensure the correct location and details for service delivery. * To Communicate with You: To confirm service appointments, provide updates on your service request, respond to your inquiries, send invoices, and deliver important notices related to your service. * To Process Payments: To complete financial transactions for services rendered. * To Improve Our Services: To understand how our website is used, analyze service demand, and enhance the quality and efficiency of our locksmith offerings. * For Internal Record Keeping: To maintain accurate business records, manage customer relationships, and track service history for future reference. * For Marketing and Promotions: With your explicit consent where required, Knoxville Trusted Locksmith may use your contact information to send you promotional materials or special offers related to our services. You can opt out of these communications at any time. * To Comply with Legal Obligations: To meet legal, regulatory, or judicial requirements, and to protect the rights, property, or safety of Knoxville Trusted Locksmith, our customers, or others.
3. Data Protection and Security Measures
The security of your personal information is paramount to Knoxville Trusted Locksmith. We implement reasonable administrative, technical, and physical safeguards to protect the information we collect against unauthorized access, disclosure, alteration, and destruction. These measures include:
* Secure Servers: Our website and data storage facilities utilize secure servers. * Access Controls: Limiting access to your personal information to authorized employees and contractors who need the information to perform their job functions. * Data Encryption: Where appropriate, we use encryption technologies to protect data transmitted over the internet. * Regular Security Reviews: Periodically reviewing our security practices to ensure they remain effective and up-to-date.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While Knoxville Trusted Locksmith strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Third-Party Services
Knoxville Trusted Locksmith may use third-party services to support our operations:
* Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service collects anonymous traffic data such as pages visited, time spent on the site, and referral sources. This information helps us improve our website's performance and user experience. Google's privacy policy can be found on their website. * Payment Processors: When you make a payment, we utilize secure third-party payment processors (e.g., credit card processing services). Knoxville Trusted Locksmith does not directly store sensitive payment card details on our servers. These processors handle your payment information in accordance with their own privacy policies and industry security standards (like PCI DSS compliance). * CRM and Communication Tools: We may use Customer Relationship Management (CRM) software and communication platforms to manage customer interactions and streamline service delivery.
Knoxville Trusted Locksmith will only share your personal information with third parties when necessary to provide our services, process payments, or as required by law, and only under strict confidentiality agreements.
5. Cookies and Tracking Technologies
Knoxville Trusted Locksmith's website uses "cookies" and similar tracking technologies to enhance your experience and collect information about how you use our site.
* What are Cookies? Cookies are small data files placed on your device when you visit a website. They allow the website to remember your actions and preferences over time. * How We Use Them: * Essential Cookies: Necessary for the website to function correctly (e.g., navigating pages, accessing secure areas). * Analytical/Performance Cookies: Help us understand how visitors use our website, allowing us to improve its design and functionality (e.g., Google Analytics). * Functionality Cookies: Enable the website to remember choices you make (like language or region) and provide enhanced, more personal features. * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our website may not function properly.
6. Your Privacy Rights
As a US-based business, Knoxville Trusted Locksmith respects your privacy rights under applicable US federal and state laws, including but not limited to, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and the Utah Consumer Privacy Act (UCPA). Depending on your state of residence, you may have the following rights:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information Knoxville Trusted Locksmith has collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom it was shared. * Right to Delete: You have the right to request the deletion of your personal information collected by Knoxville Trusted Locksmith, subject to certain exceptions (e.g., necessary for providing a service you requested, legal obligations). * Right to Correct: You have the right to request the correction of inaccurate personal information that Knoxville Trusted Locksmith maintains about you. * Right to Opt-Out of Sale/Sharing: While Knoxville Trusted Locksmith does not sell your personal information in exchange for monetary compensation, we may "share" information for cross-context behavioral advertising (as defined by certain state laws). You have the right to opt-out of such sharing. * Right to Non-Discrimination: Knoxville Trusted Locksmith will not discriminate against you for exercising any of your privacy rights. * Right to Limit Use and Disclosure of Sensitive Personal Information: For certain sensitive personal information, you may have the right to limit its use and disclosure.
To exercise any of these rights, please contact Knoxville Trusted Locksmith using the contact details provided in the "Contact Us" section below. We may need to verify your identity before processing your request.
7. Data Retention
Knoxville Trusted Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Generally, we retain personal data related to service provision for a period consistent with our business needs and legal obligations (e.g., transaction records, service history for warranty or follow-up service). Once your information is no longer needed, we will securely dispose of it.
8. Updates to This Privacy Policy
Knoxville Trusted Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how Knoxville Trusted Locksmith is protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, your privacy rights, or our data practices, please contact Knoxville Trusted Locksmith using the following details:
Knoxville Trusted Locksmith Address: 1556-1500 Buxton Dr, Knoxville, TN 37922 Email: info@knoxvilletrustedlocksmith.com
